Hotel Receptionist

The President Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious hotel in Cape Town is seeking an experienced Hotel Receptionist who excels in providing exceptional guest service and has strong Opera PMS experience. The role involves managing check-ins and check-outs, coordinating with various departments, and ensuring guest satisfaction in a luxury environment. Ideal candidates will have a minimum of 3 years' experience in a large hotel, with a professional demeanor and attention to detail. This position offers a competitive salary and various employee benefits.

Benefits

Competitive market-related salary

Company contribution towards medical aid

Staff meals on duty

Training and development opportunities

Discounts on dining and accommodation

Qualifications

• Minimum 3 years' hotel reception experience in a large hotel environment.
• Opera PMS experience is essential.
• Valid South African ID or valid work permit.

Responsibilities

• Welcome guests and provide a warm first impression.
• Manage check-ins, check-outs, and billing procedures.
• Handle guest enquiries and requests efficiently.
• Coordinate with Housekeeping, Porters, and other departments.

Skills

Strong attention to detail

Excellent communication skills

Professional grooming

Calm under pressure

Guest service-oriented

Education

Matric or equivalent qualification

Tools

Opera PMS

Microsoft Office

Job description

Overview

At The President Hotel, exceptional guest service begins the moment a guest walks through our doors. Our Reception team plays a vital role in shaping first impressions and setting the tone for every stay through warm, polished, and attentive service. As we continue our journey toward luxury, we are seeking an experienced Hotel Receptionist who brings strong front office expertise, a genuine passion for guest service, and proven Opera PMS experience within a large hotel environment. This role is ideal for a confident, guest-focused hospitality professional who understands the importance of detail, professionalism, and consistency in delivering a seamless arrival and departure experience.

Responsibilities

• Welcome guests and deliver a warm, professional first impression at all times
• Ensure smooth and efficient check-ins, check-outs, and billing procedures
• Handle guest enquiries, requests, and concerns with care and efficiency
• Maintain a high standard of service aligned with the hotel's luxury positioning

Operational & Administrative Responsibilities

• Manage reservations, emails, telephone enquiries, and daily front office administration
• Accurately capture guest information and process transactions on Opera PMS
• Complete clear and detailed shift handovers in line with procedures
• Coordinate effectively with Housekeeping, Porters, and other departments

Minimum Requirements

• Matric or equivalent qualification
• Minimum 3 years' hotel reception experience within a large hotel environment
• Opera PMS experience is essential
• Strong guest service background in a 4 or 5-star hotel
• Valid South African ID or valid work permit
• Computer literacy including Opera PMS and Microsoft Office
• CV must be fully updated before submission

Key Skills & Attributes

• Warm, engaging, and professional guest service approach
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational ability
• Calm, composed, and efficient under pressure
• Confident team player with a positive attitude
• Professional grooming and presentation

Why Work With Us

• Competitive market-related salary
• Company contribution toward medical aid and pension fund
• Staff meals on duty and uniform provided
• Training and development opportunities within a growing hotel
• Discounts on dining, accommodation, and selected hotel facilities
• Supportive team culture within one of Cape Town's most loved hotels

Why The President Hotel

Here, hospitality is more than service, it is about genuine connection. As part of The President Hotel team, you will work alongside passionate professionals, be supported in your growth, and be recognised for your contribution.

Set in the heart of Bantry Bay, between the energy of Cape Town's city life and the calm of the Atlantic Ocean, The President Hotel offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art event venues. It is not just a place to work, it is a place to be proud of.

Applications

All applications are carefully reviewed. If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful. We sincerely thank you for your interest in joining our team.

Recruitment is aligned with the company's Employment Equity Plan.