Reservations Manager

Radisson Hotel Group; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global hotel group is seeking a Reservations Manager for the Radisson Red Rosebank Hotel in Randburg, South Africa. In this role, you'll manage the reservations department, ensuring exceptional guest experiences and supervising a team to achieve hotel targets. The ideal candidate will possess strong problem-solving and supervisory skills, commitment to quality service, and a passion for the hospitality industry. Join us to make every moment matter!

Benefits

Global hotel discounts

Career development opportunities

Inclusive workplace culture

Qualifications

• Experience in reservations.
• Strong supervisory and managerial skills.
• Commitment to delivering exceptional guest service.
• Ability to find creative solutions.

Responsibilities

• Supports the smooth running of the reservations department.
• Works proactively to improve guest satisfaction.
• Delivers on reservations initiatives & hotel targets.
• Supervises the reservations team.
• Accountable for controlling costs and inventory.
• Builds and maintains effective working relationships.
• Reviews business performance and provides recommendations.
• Ensures compliance with legislation and best practices.

Skills

Supervisory skills

Customer service

Problem-solving

Attention to detail

Job description

We are currently seeking a Reservations Manager to join our vibrant team at Radisson Red Rosebank Hotel. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Manager, you embody a unique blend of precision, efficiency, and a customer‑centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top‑notch service, where attention to detail meets a passion for enhancing the guest experience.

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
• Supervises the reservations team fostering a culture of growth, development, and performance within the department.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow‑up as required.

Qualifications

• Experience in reservations.
• Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem‑solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.