Hotel Manager

Tych Business Solutions; Umhlanga Rocks; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A luxury hotel management firm is seeking a senior leader to oversee operations at a five-star property in Umhlanga Rocks, KwaZulu-Natal. The successful candidate will lead hotel teams, ensure service excellence, and manage financial performance. Candidates should have extensive experience in luxury hospitality, particularly in leadership roles, and demonstrate strong operational and communication skills. This role requires flexibility, a passion for guest experience, and the ability to drive financial performance.

Qualifications

• Proven experience in luxury hospitality, with senior leadership exposure in a five-star hotel environment.
• Strong operational background across Rooms Division and Food & Beverage.
• Excellent communication skills and flexibility to work varied hours.

Responsibilities

• Lead, manage and develop high-performing hotel teams.
• Oversee day-to-day hotel operations ensuring seamless service delivery.
• Drive financial performance through effective budgeting and cost control.

Skills

Leadership

Operational management

Financial acumen

Communication

Service excellence

Job description

Key Responsibilities

• Lead, manage and develop high‑performing hotel teams through strong floor presence, coaching, appraisals and performance management.
• Oversee day‑to‑day hotel operations, ensuring seamless service delivery across all departments in line with RCH and LQA standards.
• Drive financial performance through effective budgeting, cost control, labour management and ownership of the hotel P&L.
• Mentor and support the senior management team to deliver operational excellence, revenue growth and staff engagement.
• Ensure full compliance with health, safety, security and legal requirements, proactively identifying and mitigating operational risks.
• Represent the hotel internally and externally, supporting sales activity, supplier relationships, PR initiatives and Head Office priorities.

What are we looking for?

• Proven experience in luxury hospitality, with senior leadership exposure in a five‑star hotel environment.
• Strong operational background across Rooms Division and Food & Beverage.
• A confident, hands‑on leader with a passion for service excellence and guest experience.
• Commercial awareness, with experience managing budgets, revenue and overall hotel performance.
• Excellent communication skills, high personal presentation, and flexibility to work varied hours, weekends and travel as required.