PRIMARY PURPOSE
The purpose of this role is to support the Personal and Business Banking divisions. It will be crucial in managing the full P&L for Merchant Services and Card Transactions across both segments. The individual will also focus on driving cost efficiency, reviewing contracts, and identifying cost-saving opportunities. The ideal candidate should have significant experience in business partnering, understanding scheme costs and processes, working closely with frontline and product teams, and a proven track record of optimizing financial performance in these areas.
TECHNICAL COMPETENCY REQUIREMENT
- Financial Acumen
- P&L Management & Cost Optimization
- Leadership & Team Management
- Strategic Thinking & Problem Solving
- Analytical Mindset
- Relationship Building & Stakeholder Management, Internal Controls, Scheme
- Cost optimisation, System integration and automation, Business case development
REQUIRED MINIMUM EDUCATION AND TRAINING
An accounting qualification CA (SA) or CIMA.
REQUIRED MINIMUM WORK EXPERIENCE
5-7 years of experience in Finance and Business roles.
KEY PERFORMANCE AREAS (KPA)
FINANCIAL
- Take full ownership of the Merchant Services P&L and Card P&L for both Business Banking and Personal Banking, ensuring accurate reporting, analysis, and financial performance.
- Drive the financial performance of card and merchant services, ensuring profitability while maintaining a focus on cost control and efficiency.
- Lead efforts to drive cost efficiency across all scheme-related activities, focusing on reducing scheme costs and penalties.
- Oversee and manage all expenses within the divisions, ensuring accurate financial reporting and controls.
- Identify opportunities to optimize costs, streamline processes, and implement cost-saving initiatives without compromising service delivery.
CUSTOMER CENTRICITY
- Ensure high levels and quality of service delivery as experienced by internal & external stakeholders.
- Interpret business/customer requirements to provide timely solutions.
- Ensure responsiveness: speed of responses, reaction time, going the extra mile, turnaround time.
- Maintain high customer satisfaction levels.
- Participate in building solid business cases for opportunities (cross-sell, upsell, acquisitions, new products, etc.), campaign formulation & tracking.
- Provide quality insights through analytics on Clients, Products, Channels, and Bankers, including rate-volume analysis, unpacking rate components, and volume impact analysis.
OPERATIONAL EXCELLENCE
- Understand division operations and how they feed into reporting systems.
- Ensure all general ledger reconciliations adhere to governance frameworks.
- Understand billing processes for relevant products and how these relate to revenue.
- Lead the Operational Risk committee for PBB Finance.
PEOPLE LEADERSHIP
- Embrace diversity in race, gender, religion, skills, and experience to foster a collaborative environment.
- Lead, mentor, and develop a team of 2 finance professionals, ensuring high performance and professional growth.
DATA MANAGEMENT
- Identify repetitive processes and reimagine workflows to eliminate manual workarounds and reduce journal entries.
STAKEHOLDER MANAGEMENT
- Collaborate with key business decision-makers.
REPORTING
- Ensure timely reporting to supported business units and external parties.
LEARNING AND GROWTH
- Stay updated on personal development and gain exposure in development areas.
- Provide training and development to staff.
- Take ownership of own career development.
WORK CONDITION : OFFICE BOUND