lavori da Customer Service in località United States

Job Title: QC Supervisor / Metrologist

Location: Loper Ave, Isando, JHB, Gauteng

Line Manager: Quality Control Manager

Compensation: CTC R,.00 per annum

Working hours: Monday to Friday: 08h00 to 17h00

The Quality Control Supervisor is responsible for overseeing and implementing quality control processes within the manufacturing environment. This role ensures that all products meet company and regulatory standards, conducts inspections, manages non-conformances, and leads a team to maintain high-quality production. The supervisor will also be responsible for personnel management, customer service, reporting, and compliance with safety and food safety regulations.

1. Quality Control & Inspection
   • Develop and implement quality control procedures to maintain compliance with company and regulatory standards.
   • Conduct regular inspections of products, raw materials, and production processes.
   • Ensure compliance with Good Manufacturing Practices (GMP) and company quality principles.
   • Perform product testing and evaluations to confirm adherence to quality standards.
   • Identify and document non-conformances, implementing corrective actions.
   • Analyze and report statistical trends related to quality performance.
   • Qualify measuring equipment and ensure accurate measurement techniques are applied.
2. Personnel Management
   • Lead, train, and motivate team members to achieve high performance.
   • Manage attendance, timesheets, and disciplinary procedures as per company policies.
   • Oversee production output, ensuring compliance with job specifications and machine parameters.
   • Conduct performance reviews and provide feedback for continuous improvement.
   • Promote a positive and productive work environment, recognizing contributions and addressing concerns effectively.
3. Customer Service
   • Address and resolve customer inquiries and complaints related to product quality.
   • Work closely with internal sales and production teams to ensure customer expectations are met.
4. Reporting & Administration
   • Conduct daily shift handover meetings to ensure seamless communication.
   • Perform and document daily quality audits, visual inspections, and housekeeping assessments.
5. Health & Safety Compliance
   • Ensure that all health and safety protocols are followed in the workplace.
   • Maintain clean and organized work areas and report any hazards.
   • Document and report accidents, incidents, and near misses as per company policy.
6. Food Safety System Certification (FSSC)
   • Implement and enforce food safety standards specific to the manufacturing site.
   • Ensure compliance with the company's Food Safety Management System (FSMS).
   • Report any food safety hazards to management.
7. Self-Development & Growth
   • Continuously assess and improve skills by staying updated with industry standards.
   • Undertake necessary training and development programs as required.
8. General
   • Ensure that team members are well-informed and have access to necessary resources.
   • Act as a role model, demonstrating company values and work ethics.

1. Education & Experience
   • Matric (Secondary Education)
   • NQF 4 Supervisory Management Qualification
   • Certificate in Quality Control
   • Minimum of 8 years of experience in the manufacturing industry
2. Skills & Competencies
   • Technical knowledge of manufacturing processes, equipment, and raw materials
   • People management and team leadership skills
   • Quality systems & certification requirements knowledge
   • Administrative skills for documentation and reporting
   • Problem-solving skills with analytical thinking
   • Attention to detail for quality assurance
   • Diversity and conflict management abilities
3. Decision-Making & Accountability
   • Responsible for addressing quality-related issues, including color and product defects.
   • Authorized to suspend employees where misconduct or intoxication poses risks.
   • Required to make operational-level business decisions that align with company goals.
   • Fully accountable for all quality control activities and escalation processes.
4. Communication
   • Effectively communicate quality issues to management and relevant departments.
   • Conduct daily shift handovers to ensure smooth workflow transitions.