Remote ABA Therapy Patient Services Coordinator

ISTA Personnel Solutions; South Africa; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A dynamic BPO company based in South Africa is seeking a Patient Services Coordinator to manage the relationship between BCBAs, families, and staff. This remote role requires exceptional communication skills, problem-solving abilities, and prior experience in customer service. The candidate will coordinate placements, handle complaints, and ensure effective communication among stakeholders. Strong organizational skills and resilience are essential. Working hours align with U.S. time zones, making flexibility a requirement.

Qualifications

• Advanced customer service or scheduling/coordination experience.
• Prior experience within ABA therapy or a healthcare-related environment preferred.

Responsibilities

• Coordinate the placement of BCBAs with patients, including new cases and replacements.
• Serve as the main point of contact for staff and families.
• De-escalate and resolve complaints using tact and judgment.
• Encourage follow-through on plans despite resistance.
• Utilize client systems to schedule appointments and document actions.
• Maintain communication with management regarding case status.

Skills

Exceptional English verbal and written communication

Ability to multitask in a fast-paced environment

Strong interpersonal skills

Critical thinking and quick decision-making

Resilience and professionalism

Tools

MS Office

Outlook

Job description

A dynamic BPO company based in South Africa is seeking a Patient Services Coordinator to manage the relationship between BCBAs, families, and staff. This remote role requires exceptional communication skills, problem-solving abilities, and prior experience in customer service. The candidate will coordinate placements, handle complaints, and ensure effective communication among stakeholders. Strong organizational skills and resilience are essential. Working hours align with U.S. time zones, making flexibility a requirement.