Community Development à United States

Job Location: Western Cape, Cape Town

Deadline: May 30, 2025

• Ensure that reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties, and administrative tasks.
• Oversee the collection of reservation information prior to arrival and follow-up on arrival details on the day.
• Manage guest greeting, arrival experience, amenities, welcome, and check-in procedures.
• Supervise guest departure, including payment, keys, check-out, lunch packs, and farewell.
• Provide guests with information about services, accommodation, and facilities.
• Maintain high levels of personal attention and guest relations within the lodge.
• Participate in hosting meals when required.
• Conduct periodic room and guest area checks to uphold housekeeping standards.
• Coordinate maintenance issue tracking and communication with the Maintenance department.
• Update the guest database daily.
• Perform administrative functions accurately, including day sheet updates, transaction clearing, billing, and reports.
• Assist in planning and hosting onsite activities and bush dining experiences as needed.

• Communicate reservation details and guest preferences to all relevant departments.
• Ensure effective communication within the company and with third parties.
• Liaise with guests, guides, and management regarding activities and interests.
• Send timely information on multi-property guests.
• Provide written handovers when on leave and conduct formal handovers upon return.

• Collect and communicate guest information prior to arrival.
• Record guest preferences and report complaints immediately.

• Maintain a clean uniform and wear your name badge on duty.
• Dress appropriately and uphold high personal hygiene standards.

• Maintain cleanliness, hygiene, and safety standards.
• Ensure proper cleaning and storage of equipment.
• Follow defect reporting procedures and safety policies.

• Work sustainably, conserving energy, water, and materials.
• Support community development and cultural diversity.
• Adhere to the company's sustainability standards.

• Assist in payroll management, budgeting, and stock control.
• Maintain discipline, train staff, and manage performance standards.
• Support staff development, manage leave and overtime, and understand local labor laws.

• Manage the department to deliver high-quality, guest-focused service.
• Perform all duties to standard and promote teamwork and flexibility.
• Meet project deadlines and foster good interdepartmental relationships.

• Knowledge of property procedures and MS Office.
• Experience in luxury customer service.
• Understanding of in-room equipment and property activities.