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Remote Helpdesk Technician - IT Support & Security Champion
Job summary
A managed service provider is seeking a Helpdesk Technician to provide remote IT support. Responsibilities include troubleshooting desktop and laptop issues, engaging in security tasks, and tracking tickets. Ideal candidates should have at least 2 years of IT support experience, familiarity with Windows and MacOS, strong communication skills, and be detail-oriented. This position offers a competitive salary ranging from R250,000 to R300,000 annually, along with benefits like quarterly bonuses and educational reimbursement.
Benefits
Qualifications
- Minimum of 2 years of professional IT support experience.
- Strong verbal and written communication skills.
- Experience with ticketing systems is a plus.
Responsibilities
- Provide desktop and laptop support and troubleshoot break/fix issues.
- Engage in security tasks, including investigating malware alerts.
- Document and track tickets using a ticketing system.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.