IT Support Engineer: MSP, Cloud & Networking Pro

DataFin Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT solutions provider in Cape Town seeks a Support Engineer to deliver exceptional IT support to clients. The role requires 5+ years in technical support, familiarity with Windows Server and Office 365, and strong troubleshooting skills. The ideal candidate will have certifications in Networking+ and A+, a customer-focused mindset, and the ability to manage multiple priorities. The position includes ongoing learning opportunities and involves after-hours duty on a rotation basis.

Qualifications

• 5+ years in a technical support or MSP environment.
• Experience supporting Windows Server, Office 365, and networking infrastructure.
• Strong knowledge of DNS, DHCP, Active Directory.

Responsibilities

• Provide 1st Line Support for hardware, software, and network-related issues.
• Attend and manage assigned support tickets from start to resolution.
• Maintain clear, professional communication with clients.

Skills

Technical support

Networking fundamentals

Customer communication

Hardware troubleshooting

Software troubleshooting

Education

Matric / Grade 12

Networking+ and A+ Certifications

MCSE/MCSA or equivalent (Preferred)

Tools

Windows Server 2012 and up

Office 365

Microsoft Azure

Job description

A leading IT solutions provider in Cape Town seeks a Support Engineer to deliver exceptional IT support to clients. The role requires 5+ years in technical support, familiarity with Windows Server and Office 365, and strong troubleshooting skills. The ideal candidate will have certifications in Networking+ and A+, a customer-focused mindset, and the ability to manage multiple priorities. The position includes ongoing learning opportunities and involves after-hours duty on a rotation basis.