Remote Helpdesk Technician - IT Support & Security Champion

FusionTek; Remote; ZAR 250 000 - 300 000; Full time

Job summary

A managed service provider is seeking a Helpdesk Technician to provide remote IT support. Responsibilities include troubleshooting desktop and laptop issues, engaging in security tasks, and tracking tickets. Ideal candidates should have at least 2 years of IT support experience, familiarity with Windows and MacOS, strong communication skills, and be detail-oriented. This position offers a competitive salary ranging from R250,000 to R300,000 annually, along with benefits like quarterly bonuses and educational reimbursement.

Benefits

Competitive salary

Quarterly bonuses

Comprehensive benefits

Paid time off

Educational reimbursement

Team culture events

Qualifications

• Minimum of 2 years of professional IT support experience.
• Strong verbal and written communication skills.
• Experience with ticketing systems is a plus.

Responsibilities

• Provide desktop and laptop support and troubleshoot break/fix issues.
• Engage in security tasks, including investigating malware alerts.
• Document and track tickets using a ticketing system.

Skills

IT support experience

Windows 10/11

MacOS

Microsoft 365

Azure

AWS

Time management

Communication skills

A+ Certification

Network+ Certification

Ticketing systems

Job description

A managed service provider is seeking a Helpdesk Technician to provide remote IT support. Responsibilities include troubleshooting desktop and laptop issues, engaging in security tasks, and tracking tickets. Ideal candidates should have at least 2 years of IT support experience, familiarity with Windows and MacOS, strong communication skills, and be detail-oriented. This position offers a competitive salary ranging from R250,000 to R300,000 annually, along with benefits like quarterly bonuses and educational reimbursement.