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Remote Support Technician
Job summary
A leading IT services provider in South Africa is seeking a Snr Tier 2 Remote Support Technician to join their Managed IT Services team. The role involves acting as an escalation point for IT support, resolving incidents, and providing clear documentation. Ideal candidates should have 3-5 years of IT support experience, strong communication skills, and a valid driver's license. They will benefit from exposure to diverse technologies and career growth opportunities within a stable company.
Benefits
Qualifications
- 3-5 years IT support experience, preferably in a Managed Service Provider (MSP) environment.
- Strong communication and documentation skills.
- Valid driver's license is required.
Responsibilities
- Act as a Tier 2 escalation point for support.
- Resolve incidents within SLA using a service desk system.
- Produce clear SOPs and work instructions.
- Support users remotely with occasional onsite work.
Skills
We’re looking for a Snr Tier 2 Remote Support Technician to join our Managed IT Services team, in office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals.
- MS Windows, Office & MS 365 (snr level)
- Desktop & laptop hardware troubleshooting
- Active directory (in‑prem), Mimecast, antivirus solutions
- Entry‑level exposure to Azure AD, Group Policy & networking (WAN/LAN)
- Experience with tools such as Atera, Sage, Acronis
- Act as a Tier 2 escalation point
- Resolve incidents within SLA using a service desk system
- Produce clear SOPs and work instructions
- Support users remotely with occasional onsite work
- 3-5 years IT support experience (MSP preferred)
- Strong communication & documentation skills
- Valid driver's license
- Exposure to a wide variety of technologies and industries
- Opportunities for skills development and certification
- Long‑term career growth in a stable company
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.