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Assistant Director (IT Experience)
Résumé du poste
A government agency in Singapore is seeking a leader to manage integrated IT support services. The successful candidate will oversee service requests and implement digitalisation initiatives. Ideal candidates will have over 8 years of IT experience, a background in project management, and strong communication skills. This role promises a dynamic and service-oriented environment.
Qualifications
- At least 8 years of work experience in IT or service-related field.
- Experience in project and team management in a supervisory role.
- Service-oriented mindset with interest in innovation and digitalisation.
Responsabilités
- Lead team managing employee and corporate IT services.
- Manage high transactional volume of service requests.
- Engage stakeholders on continuous improvement initiatives.
- Oversee business process re-engineering and digitalisation projects.
Connaissances
Formation
You manage a team that provides integrated employee essential services and MINDEF corporate services across the various MINDEF offices, leading IT support services in a one-stop service model to enhance employee experience.
- Lead team managing employee and corporate IT services
- Manage high transactional volume of service requests
- Report on health status including case resolution rate and customer satisfaction
- Engage stakeholders on continuous improvement initiatives
- Oversee business process re-engineering and digitalisation projects
- Provide senior management with financial assessments and advice
- Collaborate across multiple MINDEF/SAF agencies
- Deliver seamless IT support services
- Balancing governance requirements with customer satisfaction
- Managing high volume transactional requests
- Coordinating across multiple stakeholder agencies
- Education in IT or a related discipline
- At least 8 years of work experience in IT or service-related field
- Experience in project and team management in supervisory role
- Service-oriented mindset with keen interest in innovation and digitalisation
- Strong interpersonal and communication skills
Only shortlisted candidates will be notified.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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