IT Executive (Woodlands) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local HR advisory firm in Singapore is seeking an ICT Executive to provide technical support and assistance in managing ICT resources. Responsibilities include supporting device management, frontline troubleshooting for staff and students, and maintaining asset records. Candidates should possess at least a diploma in Computer Science or a related field, and have strong proficiency in Microsoft Office applications. The role offers a competitive salary between $2300 to $3500, working a 5-day week.

Qualifications

• At least a diploma in a relevant field is required.
• Proficient in ICT/AV setup and troubleshooting.
• Must have basic knowledge of asset and inventory management.

Responsibilities

• Support the Personalised Digital Learning Programme Device Management.
• Provide frontline technical support to staff and students on devices.
• Conduct routine checks and maintenance on ICT equipment.

Skills

ICT/AV setup and troubleshooting

Basic knowledge of asset and inventory management

Education

Diploma in Computer Science, IT, Engineering or relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

• ICT Executive / IT Executive
• Salary: $2300 to $3500
• 5 Day Work Week
• Mondays to Thursdays: 7:30am to 5:00pm, (Inclusive of 1hr lunch break)
• Fridays: 7:30am to 4:30pm (Inclusive of 1hr lunch break)

A. Areas of Technical Support

1. Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.
2. Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad-hoc wall-to-wall inventory checks.
3. Support other school ICT systems required for daily operations, including vendor-provided systems for fault reporting and technical support.

B. Frontline Technical Support & Service Delivery

1. Provide frontline technical support to staff and students on their devices at school locations, including troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.
2. Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on-site technical support including photography and videography services.

C. Asset Management, Deployment, & Maintenance

1. Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.
2. Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.
3. Set up and configure school devices for issuance or deployment to staff and students.

D. Reporting, Compliance, and Project Support

1. Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.
2. Follow all processes and documentation requirements specified by the school.
3. Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

E. Content Management & End-User Training

1. Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.
2. Maintain the school's media data in designated sharing folders. In additional to the above scope, the personnel should be:
3. Willing to follow school’s processes and perform assigned tasks
4. Willing to learn new skills and systems

A. Qualifications & Skills

• At least a Diploma in Computer Science, IT, Engineering or other relevant fields
• Proficient with ICT/AV setup and troubleshooting
• Basic knowledge of asset and inventory management

B. Software Skills and Requirements

• Microsoft Word (Advance)
• Microsoft Excel (Advance)
• Microsoft PowerPoint (Advance)
• Basic image and photo editing skills
• Basic Video & Audio editing

C. Experience

• Must have at least 1 year of relevant experience (e.g., ICT Executive or Trainer in schools)
• Working experience with Secondary Schools will be an advantage.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474