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Branch Manager (Spa & Wellness)
Job summary
A beauty and wellness company in Singapore is looking for an experienced Outlet Manager to oversee daily operations and ensure service excellence across branches. The role involves developing standard operating procedures, managing branch performance, and driving marketing efforts. Candidates should possess strong leadership and communication skills, with a background in the beauty or hospitality industry preferred. This position offers an opportunity to grow within a dynamic environment.
Qualifications
- Proven experience in management within the beauty, spa, wellness, or hospitality industry.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of sales and marketing is advantageous.
Responsibilities
- Oversee operations of all branches for service excellence.
- Develop and implement SOPs for improved efficiency.
- Monitor financial performance and manage budgets.
- Drive marketing activities to attract new customers.
- Resolve operational issues and handle customer feedback.
Skills
Education
- Oversee day-to-day operations of all branches to ensure service excellence and consistency.
- Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
- Manage and support branch managers and staff, ensuring performance and productivity targets are met.
- Monitor financial performance, budgets, and cost control measures.
- Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
- Handle customer feedback and resolve operational issues promptly.
- Ensure compliance with health, safety, and regulatory requirements.
- Identify opportunities for business growth and expansion.
- Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
- Strong leadership, people management, and communication skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Knowledge of sales, marketing, and brand development is an advantage.
- Strong problem-solving and decision-making abilities.
- Diploma/Degree in Business Administration, Hospitality, or related field preferred.
Please submit your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.