Branch Manager (Spa & Wellness)

SJ 2 PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading beauty and wellness company in Singapore is looking for an outlet Manager to oversee daily operations across branches. The role involves developing SOPs to improve efficiency and service quality, managing branch staff, monitoring financial performance, and driving marketing efforts. The ideal candidate should have significant experience in a similar role within the industry, strong leadership abilities, and a diploma or degree in a relevant field. This position promises a dynamic work environment focused on customer satisfaction.

Qualifications

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Knowledge of sales, marketing, and brand development is an advantage.

Responsibilities

• Oversee day-to-day operations of all branches to ensure service excellence.
• Develop and implement standard operating procedures to improve efficiency.

Skills

Leadership

People Management

Communication

Multitasking

Problem-Solving

Education

Diploma/Degree in Business Administration

Job description

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to [e-mail] or WhatsApp [phone].