Branch Manager (Spa & Wellness)

SJ 1 PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

A leading wellness service company in Singapore is seeking an experienced Manager to oversee day-to-day operations across branches. The ideal candidate will have a strong background in the beauty or hospitality industry, excellent leadership skills, and the ability to multitask in a fast-paced environment. Responsibilities include managing branch performance, developing SOPs, driving marketing activities, and ensuring compliance with regulations. This role offers competitive compensation and career growth opportunities.

Qualifications

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Oversee day-to-day operations of all branches to ensure service excellence.
• Develop and implement standard operating procedures (SOPs).
• Manage and support branch managers and staff.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities to build brand awareness.
• Handle customer feedback and resolve operational issues.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Skills

Leadership

People management

Communication skills

Multitasking

Problem-solving

Education

Diploma/Degree in Business Administration, Hospitality, or related field

Job description

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to [e-mail] or WhatsApp [phone].