Branch Manager (Spa & Wellness)

JHL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading company in the wellness industry based in Singapore is seeking a dedicated Outlet Manager. The ideal candidate will oversee day-to-day operations across branches, ensure service excellence, and develop standard operating procedures to enhance customer satisfaction. Candidates with strong leadership and communication skills, along with experience in the beauty or hospitality sectors, are encouraged to apply. The role demands multitasking in a dynamic environment and focuses on driving performance and growth.

Qualifications

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities to build brand awareness.

Skills

Leadership skills

Communication skills

Multitasking

Problem-solving

Education

Diploma/Degree in Business Administration, Hospitality

Job description

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to [e-mail] or WhatsApp [phone].