It Support jobs in Singapore
Application Support Engineer
KRIS INFOTECH PTE. LTD.
Technology Solutions Engineer, Endpoint Technologies Management, IITS
Singapore Management University
Global IT Operations Lead & Senior Engineer
Consortium for Clinical Research and Innovation Singapore
Digital Systems Manager, Singapore Global Network (1 Year Contract)
Economic Development Board
IT Support Specialist - 1-Year Contract (Remote/On-site)
PERSOL
Discover more opportunities than anywhere else. Find more jobs nowIT Assistant | Up to $2800 | 5 Days | Boon Lay #9398
PERSOL
IT Systems Engineer – End-User & Server Ops
INVESTMENT COMPANY OF THE PEOPLE'S REPUBLIC OF CHINA (SINGAPORE) PTE LTD
IT Support Engineer
Functioneight Pte Ltd
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Public Service Division
Senior Murex Front-Office Pre-trade Developer
Luxoft
IT Project Executive
ZETTA SOLUTION PTE. LTD.
IT Service Delivery Lead - Desktop & End-User Support
Maestro Human Resource Pte Ltd
Senior Desktop Support Engineer: Lead, Troubleshoot, Mentor
RAYTON SOLUTIONS PTE. LTD.
IT Support Engineer
Search Personnel Pte Ltd
Sales Admin / Purchasing Executive (Steel plates/ Equipment parts)
STAFFKING PTE LTD
IT Support Engineer: Remote & Onsite | Windows & Network
Eztech Services Pte Ltd
Insurance IT Systems Support Pro
Samsung Reinsurance Pte Ltd
First‑Line IT Support & Maintenance Engineer
RFNet Technologies Pte Ltd
IT Support Specialist: Keep Systems Running Smoothly
BLOOMFOSS PTE LTD
IT & AV Specialist — On‑Site Seminar Support
Institute for Functional Intelligent Materials
IT Operations Lead – Singapore HQ
AIRWALLEX (SINGAPORE) PTE. LTD.
Manufacturing IT Engineer: MES/SAP & Site Security Lead
West Pharmaceutical Services Singapore Pte Ltd
Senior CSV & Security Engineer - Applications & Compliance
EXASOFT CONSULTING PTE. LTD.
Application Support Engineer
Job summary
A technology company in Singapore is seeking a detail-oriented Helpdesk Analyst to provide first-level technical support for end users. The role requires diagnosing and resolving software issues and maintaining high customer satisfaction. Candidates should have at least 1 year of experience in a technical support role and familiarity with helpdesk systems like ServiceNow or JIRA. Strong problem-solving and communication skills are essential for success in this fast-paced environment.
Qualifications
- Minimum of 1 year of experience in a technical support or helpdesk role.
- Familiarity with helpdesk or ticketing systems.
- Strong customer service orientation and ability to prioritize tasks.
Responsibilities
- Provide first-level technical support to end users.
- Diagnose and resolve software-related issues efficiently.
- Log, track, and manage incidents using the ticketing system.
Skills
Tools
- Detail-oriented and customer-focused Helpdesk Analyst to provide first-level technical support to end users.
- Responsible for diagnosing, troubleshooting, and resolving software-related issues efficiently while maintaining a high level of customer satisfaction. involves escalating incidents to L2/L3 support teams when required.
- Serve as the first point of contact for users seeking technical assistance via email or the ticketing system.
- Provide application support based on project FAQs and established support documentation.
- Diagnose and resolve common software and application-related issues in a timely manner.
- Escalate unresolved or complex issues to L2/L3 IT support teams as necessary.
- Log, track, and manage incidents using the helpdesk/ticketing system, ensuring accurate documentation and timely resolution.
- Assist in maintaining IT support documentation, FAQs, and user guides.
- Minimum of 1 year of experience in a technical support or helpdesk role.
- Familiarity with helpdesk or ticketing systems (e.g., ServiceNow, JIRA).
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
- Strong customer service orientation with a user-centric mindset.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.