Digital Systems Manager

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A governmental division in Singapore is seeking a SaaS Platform & Systems Manager to own and operate internal platforms. This role involves managing the lifecycle of SaaS platforms, ensuring smooth Day-2 operations, and collaborating with stakeholders to meet business needs. Ideal candidates will have experience in SaaS management, strong documentation skills, and the ability to work with non-technical stakeholders. This is not a traditional IT support role but focuses on platform ownership and continuous improvement.

Qualifications

• 1 - 5 years of experience managing SaaS platforms or business systems.
• Hands-on experience as a system administrator or platform owner.
• Strong understanding of role-based access control and workflow configuration.

Responsibilities

• Own the end-to-end lifecycle of assigned SaaS platforms.
• Manage Day-2 operations including user access and security controls.
• Translate requirements into system solutions for stakeholders.

Skills

Resourcefulness

Collaboration skills

Change management

Documentation skills

Tools

SaaS platforms

CRM

Salesforce

Job description

What the role is

The Singapore Global Network (SGN) is a division in the Economic Development Board tasked to re-energise Singapore's efforts in building a strong and extensive ecosystem of overseas Family, Friends, Fans (3F) for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities and enhance the international mindshare of Singapore as a leading globally-connected city.

What you will be working on

As a member of SGN's digital products team, you will deliver and maintain a tech stack that enables SGN's work in fostering connections between our network and our partner SinGov agencies.

We are looking for a SaaS Platform & Systems Manager to own and operate our portfolio of internal SaaS platforms. This role will consolidate ownership of systems previously managed across multiple teams, with a strong focus on Day-2 operations, system configuration, scalability, and long-term platform health.

You will act as the ownerfor how our systems are configured, governed, and evolved—working closely with Product, Operations, and Business stakeholders to ensure our tools enable teams to work efficiently and at scale.

This is not a traditional IT support role. It is a platform ownership role with clear growth into enterprise systems leadership.

Key Responsibilities

• Platform Ownership & Operations
  • Own the end-to-end lifecycleof assigned SaaS platforms (e.g. event tools, qualtrics).
  • Manage Day-2 operations, including user access, roles, permissions, security controls, system configuration, release management and change governance
  • Act as the system subject‑matter expert, providing guidance on best practices and optimal configurations.
• Configuration, Change & Enablement
  • Design and implement scalable workflows that support evolving business needs.
  • Manage configuration changes using structured testing and rollout processes (sandbox → UAT → production).
  • Ensure systems are well‑documented and operationally resilient.
• Integration & Data
  • Own system integrations (SSO, APIs, data syncs) in partnership with vendors and internal technical teams.
  • Ensure data quality, consistency, and appropriate access controls across platforms.
  • Support reporting and downstream data use where required.
• Stakeholder & Vendor Management
  • Partner with Product Managers, Operations teams, and business stakeholders to translate requirements into system solutions.
  • Serve as the primary point of contact for SaaS vendors, including support, roadmap discussions, and issue resolution.
  • Evaluate new tools and recommend platform improvements or consolidation where appropriate.
• Platform Strategy & Continuous Improvement
  • Develop and maintain a platform roadmapaligned with organisational priorities.
  • Identify opportunities to improve efficiency through automation, standardisation, and tool rationalisation.
  • Establish governance standards for how systems are configured and used across teams.

What we are looking for

Requirements

Resourcefulness, integrity, drive, and strong collaboration skills are essential. We're looking for candidates with:

• 1 - 5 years of experience managing SaaS platforms or business systems in a product-led or digital organisation.
• Hands‑on experience as a system administrator or platform owner (e.g. CRM, CMS, marketing automation, community, or internal tools).
• Strong understanding of role‑based access control, permission models, workflow configuration and automation, SaaS change and release management.
• Proven ability to work with non‑technical stakeholders and translate business needs into system configurations.
• Highly organised, with strong documentation and process discipline.

Additional Qualifications

• Experience with SSO / identity management (e.g. Azure AD).
• Familiarity with APIs and integrations.
• Basic data literacy (e.g. understanding schemas, analytics concepts).
• Experience managing multiple platforms across different business functions.
• Previous work with Salesforce or similar enterprise SaaS platforms.