IT Service Delivery Lead - Desktop & End-User Support

Maestro Human Resource Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology services firm in Singapore is seeking a Service Delivery Manager to oversee personalized IT support services. The ideal candidate will have over 5 years of experience in IT service delivery, especially in desktop support and end-user services. You will manage a team of IT professionals to drive excellence, ensure compliance with service level agreements, and maintain high client satisfaction. Strong leadership, communication, and problem-solving skills are required for this pivotal role.

Qualifications

• Minimum 5 years of experience in IT service delivery focused on desktop support and end-user services.
• Strong understanding of desktop environments, hardware, and IT support tools.
• Excellent communication and interpersonal skills to build relationships with clients.

Responsibilities

• Manage delivery of desktop IT concierge services to align with client expectations.
• Lead and mentor IT support professionals to foster a culture of excellence.
• Serve as primary point of contact for clients, ensuring their needs are met.

Skills

Leadership Skills

Client-Focused

Problem-Solving

Organizational Skills

Education

Bachelor’s degree in IT or related field

Tools

ITIL Foundation

Microsoft Modern Desktop Administrator

Job description

A technology services firm in Singapore is seeking a Service Delivery Manager to oversee personalized IT support services. The ideal candidate will have over 5 years of experience in IT service delivery, especially in desktop support and end-user services. You will manage a team of IT professionals to drive excellence, ensure compliance with service level agreements, and maintain high client satisfaction. Strong leadership, communication, and problem-solving skills are required for this pivotal role.