M365 Service Desk SME — First-Line IT Support

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking 8 Service Desk Subject Matter Experts (SMEs) in Singapore to provide first-level IT support and Microsoft 365 administration. The successful candidates will deliver professional end-user support in adherence to established governance frameworks while acting as technical references for M365-related matters. Essential qualifications include at least 2 years of experience in IT support and strong knowledge of Microsoft services. This is a permanent role operating within a government-regulated environment.

Qualifications

• At least 2 years of experience in IT Service Desk or End-User Support roles.
• Strong working knowledge of Microsoft Windows and Active Directory.
• Experience supporting VPN, macOS, WiFi, and LAN connectivity is a plus.

Responsibilities

• Provide first-level IT support via phone, email, and remote tools.
• Troubleshoot and administer Microsoft 365 services.
• Act as the M365 SME within the service desk team.

Skills

Microsoft Windows

Active Directory

Microsoft 365 applications

Good spoken and written English

Education

Diploma or higher qualification

Tools

Microsoft 365 Admin Center

Teams

SharePoint

Exchange Admin Center

Intune portal

Job description

A recruitment firm is seeking 8 Service Desk Subject Matter Experts (SMEs) in Singapore to provide first-level IT support and Microsoft 365 administration. The successful candidates will deliver professional end-user support in adherence to established governance frameworks while acting as technical references for M365-related matters. Essential qualifications include at least 2 years of experience in IT support and strong knowledge of Microsoft services. This is a permanent role operating within a government-regulated environment.