IT Support Engineer

Functioneight Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A managed services company in Singapore seeks a Technical Support professional responsible for delivering IT support to clients in Windows environments. You will implement upgrades, provide day-to-day support, and troubleshoot issues, ensuring clients enjoy seamless service. Applicants should have a diploma in Computer Science and at least 2-4 years of relevant experience. Join us for a fun working environment where you can grow your career.

Qualifications

• Minimum 2-4 years of experience in a Technical Support role.
• Experience with installation, configuration, and maintenance of Microsoft environments.
• Ability to troubleshoot and resolve application issues.

Responsibilities

• Provide IT support to valued clients in Windows environments.
• Implement upgrades and new infrastructure seamlessly.
• Troubleshoot and resolve end user application issues.

Skills

Technical support

Troubleshooting

Microsoft environments

Server configuration

Education

Diploma in Computer Science or equivalent

Job description

FunctionEight delivers Stress Free I.T. across Asia—since 2001. We keep businesses running, secure, and scalable with managed services, cloud and cybersecurity. We want you to love your job so we’ve created a fun working environment with plenty of opportunities.

Responsibilities

Reporting to the Manager, you will assist in providing unfaltering IT support to our valued clients, in Windows environments.

Specific tasks include:

• Seamless implementation of upgrades and new infrastructure
• To provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
• Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until resolved.
• Install and configure any software solutions that the client is requesting.
• Work to SLA’s and prioritize workload to meet contractual needs.
• Maintaining complete documentation on IT asset management for client.

Requirements

• Diploma Holder in Computer Science or equivalent preferred.
• At least 2-4 years working experience in a Technical Support role.
• Applicants should be fully conversant with the Installation, configuration and maintenance of Microsoft Environments.
• Experience with server configuration will be a plus.
• All other skills taken into consideration upon job application.