Senior Desktop Support Engineer: Lead, Troubleshoot, Mentor

RAYTON SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore seeks a Senior Desktop Support Engineer to deliver advanced technical support and mentor junior team members. This role involves troubleshooting complex issues, installing and configuring systems, and ensuring compliance with IT policies. The ideal candidate will possess significant experience in IT support, particularly in Windows and macOS environments, and demonstrate strong customer service skills. Qualifications include a relevant diploma or degree, with preferred certifications in Microsoft and ITIL.

Qualifications

• Minimum of 4 years of relevant IT support experience.
• At least 2 years in a senior or lead role.
• Strong expertise in Windows and macOS environments.

Responsibilities

• Deliver timely and professional support for desktops and laptops.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain operating systems and applications.

Skills

Technical support

Customer service

Problem-solving

Communication skills

Mentorship

Education

Diploma/Degree in Information Technology or related discipline

Tools

Active Directory

ServiceNow

Jira

Microsoft 365

Job description

A technology solutions provider in Singapore seeks a Senior Desktop Support Engineer to deliver advanced technical support and mentor junior team members. This role involves troubleshooting complex issues, installing and configuring systems, and ensuring compliance with IT policies. The ideal candidate will possess significant experience in IT support, particularly in Windows and macOS environments, and demonstrate strong customer service skills. Qualifications include a relevant diploma or degree, with preferred certifications in Microsoft and ITIL.