M365 Service Desk Engineer — SME & First-Line Support
HELIUS TECHNOLOGIES PTE. LTD.
Singapur
Vor Ort
SGD 60.000 - 80.000
Vollzeit
Vor 3 Tagen
Sei unter den ersten Bewerbenden
Zusammenfassung
A tech company in Singapore is seeking a Helpdesk/Service Desk Engineer to provide expert-level IT support focusing on Microsoft 365 services. Responsibilities include troubleshooting issues, providing support to users, and managing incident resolution. Candidates should have a minimum of 2 years in end-user support and strong technical skills in Microsoft ecosystems. This position is essential for ensuring smooth IT operations and requires effective communication skills.
Qualifikationen
Minimum 2 years of end-user support or service desk experience.
Proficient in spoken and written English.
Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.
Aufgaben
Support and administer M365 environments.
Provide First Call Resolution (FCR) technical support via phone and email.
Liaise with second-level support on product enhancements.
Kenntnisse
End-user support
Technical support
Troubleshooting
M365 Ecosystem knowledge
Communication skills
Ausbildung
Diploma
Tools
Microsoft 365 Admin Center
Active Directory
Windows OS
VPN Support
macOS Support
Jobbeschreibung
A tech company in Singapore is seeking a Helpdesk/Service Desk Engineer to provide expert-level IT support focusing on Microsoft 365 services. Responsibilities include troubleshooting issues, providing support to users, and managing incident resolution. Candidates should have a minimum of 2 years in end-user support and strong technical skills in Microsoft ecosystems. This position is essential for ensuring smooth IT operations and requires effective communication skills.
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