M365 Service Desk Engineer — SME & First-Line Support

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company in Singapore is seeking a Helpdesk/Service Desk Engineer to provide expert-level IT support focusing on Microsoft 365 services. Responsibilities include troubleshooting issues, providing support to users, and managing incident resolution. Candidates should have a minimum of 2 years in end-user support and strong technical skills in Microsoft ecosystems. This position is essential for ensuring smooth IT operations and requires effective communication skills.

Qualifications

• Minimum 2 years of end-user support or service desk experience.
• Proficient in spoken and written English.
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones.

Responsibilities

• Support and administer M365 environments.
• Provide First Call Resolution (FCR) technical support via phone and email.
• Liaise with second-level support on product enhancements.

Skills

End-user support

Technical support

Troubleshooting

M365 Ecosystem knowledge

Communication skills

Education

Diploma

Tools

Microsoft 365 Admin Center

Active Directory

Windows OS

VPN Support

macOS Support

Job description

A tech company in Singapore is seeking a Helpdesk/Service Desk Engineer to provide expert-level IT support focusing on Microsoft 365 services. Responsibilities include troubleshooting issues, providing support to users, and managing incident resolution. Candidates should have a minimum of 2 years in end-user support and strong technical skills in Microsoft ecosystems. This position is essential for ensuring smooth IT operations and requires effective communication skills.