Assistant Manager (Customer Service, Freight Forwarding / Logistics)

Talent Trader Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for an experienced professional to enhance customer engagement and drive satisfaction. The role involves negotiating terms with airlines, structuring proposals, and managing customer issues. Candidates should have at least 4 years of experience in Freight Forwarding and 2 years in a supervisory capacity, with strong knowledge in air, sea, and road freight. Interested applicants can apply through the provided email.

Qualifications

• Minimum of 4 years’ experience in Freight Forwarding or Logistics.
• 2 years of supervisory experience.
• Strong knowledge in Air, Sea, and Road Freight.

Responsibilities

• Enhance customer experience and long-term loyalty.
• Negotiate optimal rates with airlines and service partners.
• Structure value-driven proposals for clients.
• Take ownership of customer issues for resolution.
• Define service objectives and implement strategies.
• Improve service procedures and performance standards.
• Maintain records of customer interactions.
• Analyse operational data for actionable insights.
• Build relationships with clients and service providers.
• Stay informed of industry trends.
• Manage resources effectively to meet targets.
• Ensure compliance with budgets.
• Prioritise tasks to meet operational deadlines.
• Provide management updates on market trends.

Skills

Customer engagement

Negotiation

Problem-solving

Analytical skills

Relationship management

Education

Diploma in any fields

Job description

Responsibilities

• Enhance the overall customer experience by driving engagement, satisfaction, and long-term loyalty while supporting departmental growth.
• Secure competitive commercial terms by negotiating optimal rates with airlines, agents, and service partners in the company’s best interests.
• Structure and present value-driven proposals to clients that align with both customer needs and business objectives.
• Take full ownership of customer issues, ensuring timely resolution and consistent follow-through.
• Define clear service objectives and implement strategies aligned with departmental and organisational goals.
• Establish, maintain, and continuously improve service procedures, policies, and performance standards.
• Maintain accurate and comprehensive records of customer interactions, service actions, and resolutions.
• Analyse operational data and customer metrics to produce accurate reports and actionable insights.
• Build and sustain strong working relationships with carriers, clients, and external service providers.
• Stay informed of industry trends and best practices, proactively applying improvements to service delivery.
• Manage resources effectively and optimise asset utilisation to achieve qualitative and quantitative performance targets.
• Ensure compliance with approved budgets and exercise cost control across operations.
• Maintain structured workflows by prioritising tasks to meet service and operational deadlines.
• Provide management with timely updates on customer feedback, market trends, and competitive conditions.

Requirements

• Diploma in any fields
• Minimum of 4 years’ experience in Freight Forwarding or Logistics
• 2 years of supervisory experience
• Strong knowledge in Air, Sea, Road Freight

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume to [e-mail]