Customer Service Officer

Excelitas Technologies Singapore Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced Customer Service representative to manage incoming customer orders and ensure timely updates on order status. The ideal candidate should have at least 5 years of relevant experience in customer service, preferably in manufacturing, and must possess strong analytical and communication skills. Proficiency in Microsoft Office is essential, along with knowledge of SAP or Salesforce. This role includes participating in continuous improvement initiatives and maintaining customer relations.

Qualifications

• Minimum 5 years of relevant experience in Customer Service, preferably in a manufacturing environment.
• Proven experience supporting continuous improvement initiatives.
• Proficient in Microsoft Office applications.

Responsibilities

• Process incoming customer orders and issue order confirmations within KPI timelines.
• Provide timely updates on order status, shipment schedules, and delivery progress.
• Serve as the primary point of contact between the company and customers.

Skills

Customer service

Analytical skills

Communication skills

Problem-solving

Organizational skills

Education

Diploma or Degree in Business Administration, Engineering, or Communications

Tools

Microsoft Office

SAP

Oracle

Salesforce

Job description

Job Description:

• Process incoming customer orders and issue order confirmations within KPI timelines.
• Provide timely updates on order status, shipment schedules, and delivery progress.
• Address customer feedback or complaints with effective and timely solutions.
• Coordinate with Planning, Product Leaders, PMs, KAMs, and CSR Manager on shipment scheduling, order changes, and date management approvals.
• Handle customer price enquiries (standard or customized products) in collaboration with Sales and Product teams.
• Serve as the primary point of contact between the company and customers, ensuring all requests are managed efficiently.
• Maintain accurate customer data in SAP, including billing, shipping, and payment information, and coordinate with Finance for credit approvals.
• Review backlog, shipment, RMA, and order reports regularly, and follow up with customers when needed.
• Support Finance in monitoring account receivables and ensuring timely payment collection.
• Coordinate with internal departments to complete and submit required customer documents (e.g., audit forms, quality declarations, vendor surveys).
• Ensure accurate billing and proper documentation for month‑end closing.
• Prepare reports and assist with ad‑hoc tasks or improvement projects as assigned.
• Maintain compliance with company policies and regulatory requirements.
• Actively participate in continuous improvement and lean initiatives.
• Manage and update assigned customer portals (if applicable).

Job Requirements:

• Diploma or Degree in Business Administration, Engineering, or Communications.
• Minimum 5 years of relevant experience in Customer Service, preferably in a manufacturing environment.
• Proven experience in driving or supporting continuous improvement initiatives.
• Proficient in Microsoft Office applications; knowledge of SAP, Oracle, or Salesforce is an advantage.
• Excellent communication, interpersonal, and written skills.
• Strong organizational, analytical, and problem‑solving abilities.
• Proactive, self‑motivated, and able to work both independently and collaboratively in a fast‑paced environment.
• Positive personality with strong relationship management and diplomacy under pressure.