Customer Service Officer

JUMBO GROUP OF RESTAURANTS PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

A food service company in Singapore is seeking a Front Counter Crew member to focus on customer service and operations. Responsibilities include efficiently handling orders, maintaining cleanliness, and ensuring customer satisfaction. The ideal candidate should possess excellent customer service and communication skills, along with basic math and cash handling experience. Flexibility is essential, as work will include weekends and holidays. Join a dynamic team dedicated to high-quality service and operational excellence.

Qualifications

• Basic IT knowledge and ability to handle the POS system.
• Excellent customer service and communication skills.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Handle cash and credit card transactions accurately.
• Maintain cleanliness in the dining and serving areas.
• Communicate effectively with team members for smooth operations.
• Adhere to health and safety guidelines for food handling.
• Restock supplies and rotate stock appropriately.

Skills

Customer service skills

Basic math skills

Cash handling experience

Communication skills

Flexibility

Job description

A Front Counter Crew focuses on customer service and operations, including greeting and assisting customers, taking orders, processing payments, maintaining cleanliness, and ensuring customer satisfaction. Key responsibilities involve efficient and accurate order handling, maintaining a positive attitude, following health and safety standards, and contributing to a smooth front-of-house operation.

Responsibilities

• Handle cash and credit card transactions, operate point-of-sale (POS) systems, and ensure accuracy in payments.
• Maintain a clean and organized dining area, serving areas, and the front counter itself.
• Communicate effectively with back-of-house (BOH) and other front-of-house (FOH) team members to ensure smooth operations.
• Adhere to all health and safety guidelines, including proper food handling.
• Monitor and restock supplies, ensure an adequate supply of items, and rotate stock using the First-In, First-Out (FIFO) method.

Any other jobs or duties assigned by the Manager from time to time.

Job Requirements

• Basic IT knowledge, ability to handle the POS system.
• Money sensitive.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling experience.
• Ability to stand for long periods.
• Flexibility to work weekends and holidays.
• Familiarity with food hygiene and sanitation procedures.