Customer Service Representative

IJOOZ AI PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology company in Singapore is seeking a Sales Support Specialist to assist the sales team by managing customer inquiries, sales records, and providing administrative support. The ideal candidate will have a diploma in any discipline, strong analytical skills, and proficiency in Microsoft Office, particularly Excel. This role requires excellent communication skills in both English and Mandarin, as well as the ability to thrive in a fast-paced environment. Join a supportive team to enhance customer satisfaction and improve sales processes.

Qualifications

• 1-2 years experience in data analytics.
• Effectively bilingual with good command of spoken and written English and Mandarin.

Responsibilities

• Respond to customer inquiries promptly through email or phone.
• Maintain and update sales records and customer databases.
• Utilize the CRM system to manage customer information.
• Provide administrative support to the sales team.
• Work closely with the internal team to ensure customer satisfaction.
• Participate in sales training sessions.
• Identify areas for process improvement.

Skills

Excellent organizational skills

Strong analytical and problem-solving skills

Proficiency in Microsoft Office (Excel)

Excellent communication skills

Time management skills

Ability to work in fast-paced environment

Education

Diploma in any discipline

Job description

Reporting to: Customer Engagement Manager

• plays a crucial role in assisting the sales team in achieving their goals and ensuring smooth operations within the sales department. This position involves providing administrative, organizational, and operational support to the sales team to enhance their efficiency and productivity. The Sales Support Specialist collaborates closely with various internal teams, such as logistic, customer service, and finance, to ensure seamless coordination and customer satisfaction.

Responsibilities

• Customer Communication: Respond to customer inquiries promptly, either through email or phone calls, addressing their queries, providing product information, and guiding them through the sales process.
• Sales Data Management: Maintain and update sales records, customer databases, and relevant documentation. Track sales performance metrics, generate reports, and assist in analysing data to identify trends and opportunities.
• CRM Maintenance: Utilize the Customer Relationship Management (CRM) system to manage customer information, track interactions, and update sales-related data.
• Sales Team Assistance: Provide administrative support to the sales team, including scheduling deployment of machines and managing customer requests etc.
• Customer Support: Work closely with the internal cross function team to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
• Sales Training: Participate in sales training sessions and workshops to stay updated with product knowledge, sales techniques, and industry trends.
• Process Improvement: Identify areas for process improvement within the sales support function and propose actionable solutions to enhance efficiency and effectiveness.

Requirements

• Diploma in any discipline
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft office, especially in Excel (analyzing spreadsheets and charts, Pivot tables)
• 1-2 years experience in data analytics
• Proficiency in written and spoken English
• Prioritizing, time management and organizational skills.
• Excellent communications skills
• Hardworking and meticulous with positive attitude
• Good time-management skills
• Fast learner and ability to work in fast-paced environment
• Effectively bilingual with good command of spoken and written English and Mandarin. (To communicate and liaise with Chinese speaking overseas and local counterparts/customers)