Customer Support Assistant (Engineering)

ALLIED SEARCH PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic recruitment firm in Singapore is seeking a Customer Support Assistant (Engineering). The role entails supporting order processing, managing customer communications, and performing administrative tasks. Applicants must have a Diploma or GCE O Levels and at least 2 years of experience. Fluency in Mandarin is essential for effective communication with partners in China. The position offers opportunities for career progression within a supportive working environment.

Benefits

Excellent career progression structure

Opportunities for professional development

Good overall company benefits

Qualifications

• Minimum 2 years of working experience in a customer support role.
• Ability to communicate effectively with partners in China.

Responsibilities

• Support the Customer Support Representative team.
• Handle quote processing and customer order entry.
• Retrieve shipping documents and email them to customers.
• Keep track of urgent orders, providing updates to customers.
• Respond to Requests for Quotations (RFQs) as necessary.

Skills

Fluency in Mandarin

Customer support experience

Organizational skills

Education

Diploma or GCE O Levels

Job description

Excellent career progression structure

Opportunities for professional development

Good overall company benefits

As a Customer Support Assistant (Engineering), you will be responsible for the following duties:

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers' portals.
• Assist in managing the Customer Service and mailboxes by rostering duty with other Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.

Requirements:

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: [e-mail]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.
EA LICENSE: 19C9777