Customer Service Manager à Singapour

A passionate design sales executive who derives great joy from introducing innovative and beautiful glass finishes and solutions to high-end residential, commercial and hospitality projects.

Working in our team you will have the opportunity to offer a wide range of products and services, including more complex customised glass features that would require some design input through working with your colleagues in the Design Team.

The role requires an eye for design, ability to learn quickly about the medium of glass, and a strong motivation to win more customers and sales both locally and overseas.

• Formulate and implement sales strategies to strengthen and expand customer base
• Maintain existing client relationships and build new ones
• Build and maintain good rapport with Synergraphic Design’s clients, including architects, interior designers, contractors and owners
• Attend preliminary sales and site meetings to obtain drawings and design brief from client
• Keep abreast of current design and market trends and identify how our solutions meet them
• Be involved in the preliminary creative process leading to the final presentation of proposals, including visuals and models
• Prepare marketing kit prior to presentation of proposals to Synergraphic Design’s clients including samples.
• Maintain client account relationships while work order is being processed and fulfilled by our project and production team to ensure overall successful project completion to clients’ satisfaction

• Diploma/Advanced/Higher/Graduate Diploma in Business, Interior Design or equivalent
• Minimum 3 years sales experience in related design / high-end building material / soft furnishing fields
• Proven track record of success in the sales cycle from plan to close
• Must have a good eye for design
• Ability to read architectural drawings will be an advantage
• Proficient in MS Word, Excel and PowerPoint

• Passionate about design and connecting with people, with a pleasant disposition, self-motivated, good at problem-solving and result-oriented
• Not afraid to deal with difficult clients and able to manage clients despite any challenges faced
• Strong ability to negotiate