Customer Service jobs in Singapore

As a Assistant Director, Business Acquisition - Casino Market Development (Greater China Region), your key responsibilities would include but not limited to:

Leadership and Development

• Lead and work effectively with the respective Market Development sales team designed to drive business from defined target markets.

• Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

• Provide strong guidance to respective junior team members and assist in their professional development and growth.

• Advocate and be the role model of operating under a shared vision with shared business objectives under senior leadership.

• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.

• Protect the integrity and reputation of Marina Bay Sands and the team members.

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties.

• Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies.

• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.

• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.

• Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

Strategic Planning and Implementation

• Develop a strong understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.

• Drive the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment.

• Actively participate in collaborative strategic planning processes within the team and with other departments to identify opportunities that will drive optimal growth and both short and long-term profitability for Marina Bay Sands.

Education & Certification

• Degree in hospitality or related field preferred

Experience

• Extensive experience in sales, business development, relationship marketing, hospitality, or related role preferred.

• Less experienced candidates may be considered for a Senior Manager position.

Other Prerequisites

• Able to communicate with guests effectively in Mandarin, with fluency in English as successful candidate will be required to liaise with Mandarin speaking guests. Other Asian dialects or languages will be viewed favorably.

• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

• Highly motivated, self-manageable, and sales-driven in a collaborative work culture.

• Customer-centric and service-oriented, focused on hospitality and the customer experience.

• Proven organizational skills and time management capability.

• Adept at balancing the need for multi-tasking and prioritization of tasks.

• Embrace challenges and overcome obstacles with positive attitudes.

• Possess the ability to handle conflicts and solve problems in a culturally diverse environment.

• Champion a culture of collaboration, learning, and adaptability amongst team members.

• Seek continuous learning and improvement in personal and professional capacities.

• Display leadership potential and general business acumen.

• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.