Senior/Patient Service Associate, Call Centre

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is looking for a customer service representative to provide quality information services to patients. The role involves handling enquiries and managing outpatient appointments via phone, email, and online platforms. Candidates should have GCE 'N' or 'O' Levels with at least one year of relevant experience. Strong interpersonal and communication skills are essential, and there is a need for flexibility in working hours, including weekends and public holidays.

Qualifications

• At least 1 year of relevant experience in customer service or call center.
• Proficient in Microsoft Office applications.
• Able to commit to rotating shifts, including weekends and public holidays.

Responsibilities

• Provide quality and personalized information service for the hospital.
• Handle general enquiries and manage outpatient appointments through various platforms.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Adaptability

Education

GCE ‘N’ Level / GCE ‘O’ Level

NITEC in Service Skills

Tools

Microsoft Office

Job description

Job Description

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements

• GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
• Experience in call centre, customer service or healthcare industry will be advantageous
• Excellent team player with strong interpersonal and communication skills
• Customer-oriented and highly adaptable in a dynamic and fast-paced environment
• Proficient in Microsoft Office applications
• Able to commit to rotating shifts, including weekends & public holidays