OUTLET MANAGER

SOUP EMPIRE HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant company in Singapore is seeking an Outlet Manager to oversee daily operations, drive sales, and ensure customer satisfaction. The ideal candidate will manage staff, handle inventory, prepare sales reports, and maintain compliance with health and safety regulations. This role requires strong organizational skills and a commitment to high service standards. Interested candidates should be prepared to enhance the outlet's branding and presentation while motivating the team to achieve KPIs.

Responsibilities

• Oversee the daily operations of the outlet to ensure smooth, efficient service.
• Drive sales and achieve monthly revenue targets.
• Ensure high standards of customer satisfaction and handle complaints promptly.
• Recruit, train, and supervise outlet staff.
• Manage stock levels, ordering, and deliveries.
• Prepare daily/weekly sales reports and submit to management.
• Ensure the outlet’s visual presentation aligns with brand standards.

Job description

Outlet Manager Job Scope

1. Operations Management

• Oversee the daily operations of the outlet to ensure smooth, efficient service.
• Monitor opening and closing procedures, cleanliness, and safety standards.
• Ensure all equipment and facilities are properly maintained.

2. Sales and Revenue

• Drive sales and achieve monthly revenue targets.
• Implement promotions, upselling, and marketing initiatives to increase profitability.
• Monitor cost control — including labor, inventory, and wastage management.

3. Customer Service

• Ensure high standards of customer satisfaction and handle complaints promptly.
• Maintain a positive outlet atmosphere and consistent service quality.

4. Staff Management

• Recruit, train, and supervise outlet staff (servers, cashiers, baristas, etc.).
• Schedule shifts and ensure adequate manpower.
• Conduct performance evaluations and motivate the team to meet KPIs.

5. Inventory and Supply

• Manage stock levels, ordering, and deliveries.
• Maintain accurate inventory records and reduce wastage or shortages.

6. Reporting and Administration

• Prepare daily/weekly sales reports and submit to management.
• Handle petty cash, end-of-day reconciliation, and POS systems.
• Comply with company policies, health, and safety regulations.

7. Branding and Presentation

• Ensure the outlet’s visual presentation aligns with brand standards.
• Implement marketing campaigns and seasonal displays as directed by head office.