Logistics Customer Experience Specialist

SPIRAL TRANSPORTATION & SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider in Singapore seeks a candidate to coordinate customer shipment requests and ensure timely processing of job orders. You will maintain good customer relations and efficiently communicate across departments. Ideal candidates should have a diploma, customer service orientation, and at least 2 years of relevant experience. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Diploma holder or its equivalent with 2 years of work experience.
• Friendly and possess good attitude with previous service experience in logistics will be an advantage.
• Good phone etiquette and able to work independently.

Responsibilities

• Coordinate with customers on shipment and delivery enquiries.
• Process all job orders into the system promptly and accurately.
• Prepare job sheets for account’s department to generate invoices.

Skills

Customer service

Communication skills

Problem solving

Organization

Education

Diploma or equivalent

Job description

A logistics service provider in Singapore seeks a candidate to coordinate customer shipment requests and ensure timely processing of job orders. You will maintain good customer relations and efficiently communicate across departments. Ideal candidates should have a diploma, customer service orientation, and at least 2 years of relevant experience. Strong communication and problem-solving skills are essential for success in this role.