Front Desk & Guest Experience Specialist

Hilton Worldwide, Inc.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Executive in Singapore to manage front desk operations and ensure guest satisfaction. The successful candidate will handle customer inquiries and complaints, coordinate group arrivals and departures, and maintain a high level of service. Strong customer service skills and the ability to resolve conflicts are essential. Experience in the hospitality industry is preferred.

Qualifications

• Ability to effectively deal with internal and external customers, showing patience and diplomacy.
• Basic mathematical skills for complex calculations.
• Ability to listen effectively to understand instructions.

Responsibilities

• Manage front desk operations and ensure guest satisfaction.
• Resolve customer complaints efficiently.
• Ensure effective communication with staff during meetings.

Skills

Customer service skills

Conflict resolution

Mathematical skills

Effective listening

Job description

A leading global hospitality company is seeking a Guest Service Executive in Singapore to manage front desk operations and ensure guest satisfaction. The successful candidate will handle customer inquiries and complaints, coordinate group arrivals and departures, and maintain a high level of service. Strong customer service skills and the ability to resolve conflicts are essential. Experience in the hospitality industry is preferred.