Customer Service Team Lead - Singapore & AU Operations

ASCENDA LOYALTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A global Loyalty-as-a-Service company in Singapore seeks a Customer Service Team Lead to manage a team of call centre agents, ensuring exceptional service delivery for an Australian client. The ideal candidate has 8+ years of experience and at least 3 years in a leadership role, with strong communication skills and a customer-focused mindset. Join us to drive operational improvements and foster a positive team culture.

Qualifications

• Minimum 8 years of overall working experience.
• At least 3 years in a supervisor or team lead role.
• Excellent English communication skills.

Responsibilities

• Lead and motivate a team of customer service agents.
• Oversee daily operations and ensure coverage.
• Drive exceptional customer satisfaction.

Skills

Leadership

Coaching

Customer service

Process management

Communication

English communication

Education

Diploma qualification

Job description

A global Loyalty-as-a-Service company in Singapore seeks a Customer Service Team Lead to manage a team of call centre agents, ensuring exceptional service delivery for an Australian client. The ideal candidate has 8+ years of experience and at least 3 years in a leadership role, with strong communication skills and a customer-focused mindset. Join us to drive operational improvements and foster a positive team culture.