Call Centre Admin ( Healthcare - Booking Office ) #HAC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for an administrative support role at a hospital. The position involves scheduling beds and procedures, providing customer service, and adhering to booking standards. Ideal candidates should possess at least GCE ‘O’ Levels and strong communication skills. Immediate starters are preferred as the role requires full contract commitment. Interested applicants can email their resumes to the provided contact.

Qualifications

• Must communicate effectively and maintain a professional demeanor.
• Able to work in a fast-paced hospital environment.
• Must manage customer inquiries and perform service recovery.

Responsibilities

• Provide administrative support to the Bed & Surgical Booking Office.
• Ensure timely scheduling of beds and procedures.
• Respond to calls professionally and adhere to service standards.

Skills

Strong communication

Customer service skills

Education

Minimum GCE 'O' Levels or equivalent

Job description

Working Hours:

• 5 days/week (including Saturdays; Sunday & PH off)
• Total: 42 hours/week
• Staggered weekday shifts:
  • 7:00 AM – 4:30 PM
  • 8:00 AM – 5:30 PM
  • 8:30 AM – 6:00 PM
• Saturday: 7:00 AM – 4:00 PM
• Minimum 45 minutes lunch break
• Non-uniformed dress code

Job Responsibilities:

• Provide administrative support to the Bed & Surgical Booking Office
• Ensure timely and accurate scheduling of beds and procedures
• Respond to calls professionally and within service standards
• Follow appointment booking guidelines and SOPs
• Disseminate updates from hospital departments effectively
• Handle difficult customer queries and perform service recovery when necessary

Requirements:

• Minimum GCE ‘O’ Levels or equivalent
• Strong communication and customer service skills
• Comfortable working in a fast-paced hospital environment
• Able to commit for the full duration of the contract
• Immediate starters preferred

All Interested candidates are invited to email your resume in MS Word format to: [e-mail]

Please include your full working experience, education background, notice period, expected salary.

Anna Chen Jiaxin (R25157621)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.