AVP, Customer Relations - Escalations & Service Excellence

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A prominent banking institution in Singapore is seeking an AVP, Senior Customer Relations Manager. This role involves managing escalations and complaints, improving customer experiences, and achieving team targets. The ideal candidate will have over 5 years of frontline customer service experience and excellent communication skills. The position requires a proactive approach to identify process improvements and maintain high service delivery standards. The work schedule is regular and full-time.

Qualifications

• Min 5 years of frontline customer service experience.
• Ability to communicate with people at all levels.
• Ability to adapt to changes in terms of product, process, and systems.

Responsibilities

• Manage customer escalations and complaints.
• Achieve individual/team goals and targets.
• Proactively identify opportunities to improve the customer experience.

Skills

Frontline customer service experience

Excellent written and verbal communication skills

Strong customer relations skills

Ability to empathize and understand customer perspective

Strong case resolution skills

Job description

A prominent banking institution in Singapore is seeking an AVP, Senior Customer Relations Manager. This role involves managing escalations and complaints, improving customer experiences, and achieving team targets. The ideal candidate will have over 5 years of frontline customer service experience and excellent communication skills. The position requires a proactive approach to identify process improvements and maintain high service delivery standards. The work schedule is regular and full-time.