Customer Care Manager jobs in Singapore

• Location: Global Operations
• Team: Global Operations
• Employment Type: Regular
• Job Code: A164954

• Partner the business in terms of revenue and headcount planning, systems optimisation and driving operational cadences such as pipeline reviews, forecast/budgets, gap closer plans for Japan and Korea. High levels of written and oral fluency in English and Japanese is required for this role as you will be collaborating with cross functional teams across APAC.
• Play a critical role in driving the Lead to Cash process
• Design, build and run Sales Incentive Programs and Channel Partner Programs
• Drive business insights, measure ROI and assess risks
• Partner with Business Intelligence to streamline and standardize reporting needs
• Support Marketing and Partnership team initiatives and ad hoc projects
• Strong advocate for best practices and change management

• Minimum Qualifications - Bachelor’s degree in Business, Finance or a quantitative field of study; Self-starter with at least 5 years of sales operations, planning and business partnering experience; Well-versed in CRM (Salesforce) and lead-generation systems such as Apollo, Linkedin Sales Navigator etc; Experience with BI systems and dashboards; Ability to travel for work; Business proficiency in English and Japanese is required for this role as you will be collaborating with cross functional teams across in APAC and Japan
• Preferred Qualifications - Strong interpersonal and organizational skills; Analytical and problem solving skills

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.