Customer Care Executive jobs in Singapore

Twilio, we’re shaping the future of communications with remote-first work. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and global inclusion means you’re part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.

Join the team as Twilio’s next (Senior) New Business Account Executive - India.

Reporting to the RVP, Rest of Asia Sales, this position focuses on new Indian logos acquisition. As our new New Business ISV Account Executive, you will be responsible for implementing the go to market plan with support from various parts of the organization to prospect, solution sell and acquire new logos in India.

• Work closely with Twilio executives, compliance, go to market and product marketing to build and implement sales strategies to increase Twilio’s market share and brand awareness
• Sell CPaaS to software companies, telcos, system integrators or resellers in India
• Identify and acquire high-potential partners who would be strong candidates for long-term strategic relationships with Twilio for a specific territory
• Master creating pricing proposals, negotiating terms and managing the contract process
• Balance challenging priorities and handle multiple projects/deals
• Develop and execute on a comprehensive territory plan
• Forecast opportunities and maintain up-to-date data within Salesforce CRM

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\'t followed a traditional path, don\'t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table.

Required:

• At least 5-8 years of proven quota success in a sales role
• Native or business fluency in Hindi (speaking and writing) is desired to work with Hindi-speaking customers
• Deep network and knowledge of the India market
• Successful track record of personally selling and closing solutions to software companies, telcos, system integrators or resellers
• Technically savvy with a good understanding of CPaaS solutions
• Demonstrated success by achieving quota on a consistent and predictable basis
• Strong experience identifying, mapping and prospecting key prospects
• Ability to drive the sales process from internal leads to qualifying new prospects and handling deals to closure
• Excellent presentation and negotiation skills
• Wide network of partnerships and/or alliances to go-to-market with
• Strong interpersonal and communication skills

Desired:

• A Bachelor’s degree or equivalent experience
• Telco experience is a plus
• Experience selling SaaS/CPaaS/Telco solutions to a technical and business audience
• An understanding of the cloud computing/communications business model

This role will be remote, and based in Singapore

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

Working at Twilio offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. We seek colleagues who embody our values — Twilio Magic. We also empower employees to build positive change in their communities by supporting volunteering and donation efforts.

So, if you\'re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\'t what you\'re looking for, please consider other open positions.

Equal Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.