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Job Title : ServiceNow Product Owner - CSM & HRSDLocation : Bellandur, Bangalore (Hybrid - 2 days per week onsite)Duration : 6 Months Contract (Extendable)Experience : 13+ years overall, with 8+ years of relevant ServiceNow Overview :We are seeking a ServiceNow Product Owner with hands-on expertise in HRSD and CSM modules to drive the strategic direction, development, and implementation of these functionalities. The ideal candidate will have a deep understanding of ITSM best practices, strong stakeholder collaboration skills, and the ability to lead end-to-end ServiceNow HRSD & CSM solutions.Key ResponsibilitiesProduct Strategy & Vision : Develop and execute a comprehensive strategy for HRSD and CSM within ServiceNow. Define product vision, goals, and roadmap aligned with business objectives & ITSM best practices. Continuously analyze market trends, industry standards, and customer feedback to drive enhancements.Stakeholder Collaboration Engage with IT, Operations, and Business Units to gather requirements & prioritize features. Act as the primary point of contact between stakeholders and the development team. Conduct product demos, stakeholder meetings, and progress updates to ensure alignment. Work closely with client IT leadership on the ServiceNow roadmap for HRSD & CSM.Product Development & Implementation Lead the end-to-end product lifecycle, ensuring high-quality and timely delivery. Define and refine user stories, acceptance criteria, and technical specifications. Oversee the configuration, customization, and integration of ServiceNow HRSD & CSM modules. Conduct User Acceptance Testing (UAT) and facilitate stakeholder sign-off for product releases.Process Improvement & Optimization Identify and implement process improvements for greater efficiency in change & release management. Develop and maintain documentation, process flows, and user guides. Monitor KPIs and success metrics to track the impact of HRSD & CSM initiatives.Governance & Compliance Ensure compliance with ITIL, organizational policies, and industry standards. Establish governance frameworks for ServiceNow HRSD & CSM to manage risks effectively. Conduct audits & reviews to ensure adherence to best practices and identify areas for improvement.Qualifications & ExperienceEducational Background : Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. Preferred ITIL Certification & ServiceNow Certified Implementation Specialist.Professional Experience 13+ years of experience in ServiceNow and related tools. 8+ years of hands-on experience in ServiceNow, specifically with HRSD & CSM modules. Proven experience as a Product Owner / Product Manager within ServiceNow. Strong understanding of the ITIL framework & ITSM best practices.Technical Skills Hands-on expertise in ServiceNow HRSD & CSM module configuration, customization, and integration. Experience with Agile methodologies (Scrum/Kanban) and Agile tools. Ability to analyze technical requirements and translate them into actionable deliverables.Soft Skills Excellent communication & stakeholder management skills. Strong problem-solving & analytical thinking. Ability to work independently & drive initiatives proactively. Highly organized and capable of managing multiple priorities in a fast-paced environment.(ref:hirist.tech),

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• QBrainX - ServiceNow Product Owner - CSM & HRSD Module

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ITIL,IT Service Management ITSM, Customer Service Management CSM, Security Operations SecOps, Glide API, Script Includes, Flow Designer, NIST frameworks

ITIL, Business Rules, Angular JS,ServiceNow Development, CSM Module, HRSD, ITOM, UI PoliciesActions, Client Scripts, Jelly scripting

Scrum, Kanban, ITSM, CSM, User stories, Use cases, Stakeholder management, ITIL framework,Business Analyst, ITOM, HRSD, Process flows

ITIL,IT Service Management ITSM, Customer Service Management CSM, Security Operations SecOps, Glide API, Script Includes, Flow Designer, NIST frameworks

ITIL, Business Rules, Angular JS,ServiceNow Development, CSM Module, HRSD, ITOM, UI PoliciesActions, Client Scripts, Jelly scripting

Scrum, Kanban, ITSM, CSM, User stories, Use cases, Stakeholder management, ITIL framework,Business Analyst, ITOM, HRSD, Process flows