Business Analyst jobs in Singapore
Servicenow Business Analyst
ALLEGIS GROUP SINGAPORE PRIVATE LIMITED
Technical Business Analyst (Banking, Java)
NEARSOURCE PTE. LTD.
Agile IT Business Analyst & Scrum Lead
MAESTRO HUMAN RESOURCE PTE. LTD.
Business Analyst (JD#10719)
SCIENTE INTERNATIONAL PTE. LTD.
Business Analyst - Avaloq Wealth Platform (Central)
PERSOL SINGAPORE PTE. LTD.
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsVice President, TB Business Analyst, GTPD, Contractor
Sumitomo Mitsui Banking Corporation
Business Systems Analyst - Asst Manager/Manager, CFG
National University of Singapore
Asia Pacific Finance Regulatory System Business Analyst - Associate
JPMORGAN CHASE BANK, N.A.
IT Business Analyst (Digital Channels & Cash Management)
Capgemini Singapore PTE. LTD.
contract Intermediary Business Analyst (weekends,shifts)
RECRUIT EXPRESS PTE LTD
Functional Business Analyst for Data & CRM
Unison Consulting Pte Ltd
Senior System Analyst/Business Analyst, AML | Banking
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
Senior Technical Business Analyst & AI Prompt Engineer
KPMG Singapore
IT Business Analyst: Digital Channels & Cash Mgmt
Capgemini Singapore PTE. LTD.
Servicenow Business Analyst
Job summary
A leading staffing solutions company is seeking a ServiceNow Business Analyst in Singapore. This role involves acting as the primary contact for all ServiceNow-related requests, collaborating with stakeholders to gather and document requirements, and assisting in user training. The ideal candidate should have a minimum of 3 years of experience, strong expertise in the ServiceNow ITSM module, and ITIL v4 certification. The ability to communicate effectively and work flexibly across time zones is essential.
Qualifications
- Minimum 3 years in a business analyst or similar role, preferably in an international environment.
- Strong functional expertise in ServiceNow ITSM module.
- Familiarity with Agile/Scrum methodologies is a plus.
Responsibilities
- Act as the contact for requests and issues related to the ServiceNow platform.
- Engage with users to document their requirements.
- Assist in creating and updating user documentation.
- Deliver training sessions to users.
- Maintain knowledge of ServiceNow functionalities.
- Suggest improvements based on user feedback.
Skills
Education
The local ServiceNow Business Analyst is the primary contact for all requests and issues related to the ServiceNow platform for the Singapore region. He/she acts as the interface between end users, local business teams, and central Service Now technical teams, ensuring alignment of local needs with the global platform strategy.
- Engage with users and stakeholders to understand and document their requirements for business processes or systems.
- Assess requests, identify dependencies, and consider impacts on existing processes and the ServiceNow platforms.
- Collaborate with other analysts to validate needs and feasibility.
- Assist in creating and updating user documentation and training materials.
- Deliver training sessions to users to support adoption of platforms and new features.
- Participate in team meetings, providing local perspectives and user feedback.
- Facilitate communication between local and central teams regarding project and incident progress.
- Communicate reasons for prioritization or non-feasibility of requests in a clear and structured manner.
- Maintain knowledge of ServiceNow ITSM module functionalities.
- Suggest improvements to platforms based on feedback.
- Participate in testing and validation of new features or upgrades as needed.
- Experience: Minimum 3 years in a business analyst or similar role, preferably in an international environment.
- Technical Knowledge: Strong functional expertise in ServiceNow ITSM module (Incident, Problem, Change, Request, Knowledge, Service Catalog Management).
- Familiarity with project management methodologies (Agile/Scrum is a plus).
- Certifications: ITIL v4 certification required.
- Languages: Proficiency in English for communication with local and international teams.
- Soft Skills: Strong communication, analytical, and problem-solving skills; customer orientation; ability to work independently and proactively; flexibility.
- Based in Singapore, with standard office hours. Occasional work outside regular hours may be required for coordination across time zones.
We regret to inform that only shortlisted candidates will be notified / contacted.
Ivory Lee JN -122025-49212
R22110493, Ivory lee Hong
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.