Servicenow Business Analyst

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading staffing solutions company is seeking a ServiceNow Business Analyst in Singapore. This role involves acting as the primary contact for all ServiceNow-related requests, collaborating with stakeholders to gather and document requirements, and assisting in user training. The ideal candidate should have a minimum of 3 years of experience, strong expertise in the ServiceNow ITSM module, and ITIL v4 certification. The ability to communicate effectively and work flexibly across time zones is essential.

Qualifications

• Minimum 3 years in a business analyst or similar role, preferably in an international environment.
• Strong functional expertise in ServiceNow ITSM module.
• Familiarity with Agile/Scrum methodologies is a plus.

Responsibilities

• Act as the contact for requests and issues related to the ServiceNow platform.
• Engage with users to document their requirements.
• Assist in creating and updating user documentation.
• Deliver training sessions to users.
• Maintain knowledge of ServiceNow functionalities.
• Suggest improvements based on user feedback.

Skills

ServiceNow ITSM module expertise

Communication skills

Analytical skills

Problem-solving skills

Customer orientation

Proactive work

Flexibility

Education

ITIL v4 certification

Job description

Job Description & Requirements

The local ServiceNow Business Analyst is the primary contact for all requests and issues related to the ServiceNow platform for the Singapore region. He/she acts as the interface between end users, local business teams, and central Service Now technical teams, ensuring alignment of local needs with the global platform strategy.

Requirements Gathering and Qualification

• Engage with users and stakeholders to understand and document their requirements for business processes or systems.
• Assess requests, identify dependencies, and consider impacts on existing processes and the ServiceNow platforms.
• Collaborate with other analysts to validate needs and feasibility.

Support and Training

• Assist in creating and updating user documentation and training materials.
• Deliver training sessions to users to support adoption of platforms and new features.

Collaboration and Communication

• Participate in team meetings, providing local perspectives and user feedback.
• Facilitate communication between local and central teams regarding project and incident progress.
• Communicate reasons for prioritization or non-feasibility of requests in a clear and structured manner.

Functional Expertise

• Maintain knowledge of ServiceNow ITSM module functionalities.
• Suggest improvements to platforms based on feedback.
• Participate in testing and validation of new features or upgrades as needed.

Required Skills and Experience

• Experience: Minimum 3 years in a business analyst or similar role, preferably in an international environment.
• Technical Knowledge: Strong functional expertise in ServiceNow ITSM module (Incident, Problem, Change, Request, Knowledge, Service Catalog Management).
• Familiarity with project management methodologies (Agile/Scrum is a plus).
• Certifications: ITIL v4 certification required.
• Languages: Proficiency in English for communication with local and international teams.
• Soft Skills: Strong communication, analytical, and problem-solving skills; customer orientation; ability to work independently and proactively; flexibility.

Working Conditions

• Based in Singapore, with standard office hours. Occasional work outside regular hours may be required for coordination across time zones.

We regret to inform that only shortlisted candidates will be notified / contacted.

Job Reference:

Ivory Lee JN -122025-49212

EA Registration No.:

R22110493, Ivory lee Hong

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544