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Customer Service Officer (Bilingual | East | Office Hours)
Job summary
A leading service provider in Singapore is seeking a Customer Service Representative to deliver excellent support experience. The ideal candidate should have at least 2 years of customer service experience or show strong willingness to learn, be bilingual in English and a Mother Tongue, and be proficient in MS Office. The role involves engaging customers through phone and email, ensuring satisfaction and resolving issues effectively.
Benefits
Qualifications
- At least 2 years of customer service experience or willing to learn.
- Excellent command of spoken English and Mother Tongue.
- Ability to work with computers and multiple systems.
Responsibilities
- Provide excellent support experience through various communication channels.
- Identify customer's needs and provide strategic solutions.
- Ensure first contact resolution and effective follow-up with service partners.
Skills
Education
5-day work week (Mon - Fri, office hours)
KPI Incentives
Location: Chai Chee
Commencement Date: 24 November 2025
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn.
Bilingual in English and Mother Tongue. Must be articulate with a strong command of spoken Mother Tongue and English as the role requires you to serve customers in both languages.
Proficient in MS Office applications with excellent keyboard skills and ability to work with computers and multiple systems.
Possess good customer handling skills with a positive mindset.
Team player who is able to adapt in a fast-paced environment.
Strong time management skills and motivation to exceed expectations.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.