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Customer Service Specialist - Email
Zusammenfassung
A leading AI technology firm in Singapore seeks a proactive individual for processing user emails and enhancing customer service. Responsibilities include managing user communications, escalating complex issues, tracking bugs, and optimizing processes. Candidates with a Polytechnic diploma or equivalent are encouraged to apply, but the firm cannot sponsor work passes.
Qualifikationen
- Fresh graduates are welcomed to apply.
- Familiarity with email processing is essential.
Aufgaben
- Receive, categorize, and process user emails and messages.
- Escalate complex issues to relevant departments.
- Organize customer feedback and optimize service processes.
- Track and report user-reported bugs and issues.
Kenntnisse
Ausbildung
- Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
- Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
- Organize customer feedback and assist in optimizing service processes;
- Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.
- Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
- Familiar with email processing procedures, with good written communication skills;
- Good communication skills and service awareness;
- Proactive with strong learning ability;
- Open to local candidates, not able to sponsor work pass.
Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest at Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!
Contact us: recruiting@manus.im
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