Customer Service Specialist - Email

Manus AI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading AI technology firm in Singapore seeks a proactive individual for processing user emails and enhancing customer service. Responsibilities include managing user communications, escalating complex issues, tracking bugs, and optimizing processes. Candidates with a Polytechnic diploma or equivalent are encouraged to apply, but the firm cannot sponsor work passes.

Qualifications

• Fresh graduates are welcomed to apply.
• Familiarity with email processing is essential.

Responsibilities

• Receive, categorize, and process user emails and messages.
• Escalate complex issues to relevant departments.
• Organize customer feedback and optimize service processes.
• Track and report user-reported bugs and issues.

Skills

Email processing procedures

Written communication

Proactive learning ability

Customer service awareness

Education

Polytechnic diploma or higher

Job description

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Requirements

• Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
• Familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;
• Open to local candidates, not able to sponsor work pass.

About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest at Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!

Contact us: [e-mail]