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Customer Service (Freight forwarding) - 5days | Fort Canning
Job summary
A freight forwarding company in Singapore seeks an Indoor Sales Executive/Customer Service professional to manage client inquiries and coordinate shipments. This role requires a minimum of 3 years of experience in the freight forwarding industry and proficiency in Microsoft Office tools. Responsibilities include liaising with overseas offices, handling bookings, and developing long-term relationships with customers and vendors. The position offers a salary range of $3200 to $3500.
Qualifications
- At least 3 years of relevant experience in the freight forwarding industry.
- Very good proficiency with Microsoft Office Tools (Word, Excel etc.).
Responsibilities
- Respond promptly and professionally to client inquiries, ensuring high service standards.
- Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
- Handle import/export enquiries and bookings across sea, air and land transport modes.
- Activate shipments based on confirmed selling rates and cost structures.
- Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
- Source and maintain competitive rates from hauliers, shipping lines, co-loaders, overseas agents and subcontractors.
- Monitor sales performance and contribute to forecasting and pipeline tracking.
- Develop and maintain strong, long-term relationships with customers and vendors.
Skills
Indoor Sales Executive/ Customer Service (Freight forwarding)
5 days, 9am- 5.30pm
Address: Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)
Salary: $3200 -$3500
- Respond promptly and professionally to client inquiries, ensuring high service standards.
- Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
- Handle import/export enquiries and bookings across sea, air and land transport modes.
- Activate shipments based on confirmed selling rates and cost structures.
- Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
- Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
- Monitor sales performance and contribute to forecasting and pipeline tracking.
- Develop and maintain strong, long-term relationships with customers and vendors.
- Establish and manage client-specific standing orders or SOPs for recurring shipments.
- Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
- Check and verify incoming job-related invoices before submission to the Finance Department.
- Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
- Stay informed on industry trends, freight regulations, and market developments.
- Participate in training and development programs to enhance product knowledge and sales skills.
- Propose and implement process improvements to boost operational efficiency and customer
- At least 3 years of relevant experience in the freight forwarding industry
- Very good proficiency with Microsoft Office Tools (Word, Excel etc.)
Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.