Customer Service (Freight forwarding) - 5days | Fort Canning

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A freight forwarding company in Singapore seeks an Indoor Sales Executive/Customer Service professional to manage client inquiries and coordinate shipments. This role requires a minimum of 3 years of experience in the freight forwarding industry and proficiency in Microsoft Office tools. Responsibilities include liaising with overseas offices, handling bookings, and developing long-term relationships with customers and vendors. The position offers a salary range of $3200 to $3500.

Qualifications

• At least 3 years of relevant experience in the freight forwarding industry.
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.).

Responsibilities

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co-loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.

Skills

Freight forwarding experience

Customer service

Microsoft Office proficiency

Job description

Indoor Sales Executive/ Customer Service (Freight forwarding)
5 days, 9am- 5.30pm
Address: Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)
Salary: $3200 -$3500

Job scope

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements

• At least 3 years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279