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Quality Inspection Lead (3PL/Logistcis)
Zusammenfassung
A technology solutions company is looking for a Quality Inspection Lead in Riyadh, Saudi Arabia. This role involves overseeing the quality of courier services, managing a team of inspectors, and ensuring compliance with hygiene and safety standards. Candidates should have 3–5 years of experience in the logistics or courier sector and possess strong leadership skills. Working knowledge of Saudi regulations is essential.
Qualifikationen
- 3–5 years of relevant experience in quality inspection within 3PL, logistics, or courier operations.
- Familiarity with courier service standards for appearance, hygiene, and safety.
- Proven experience in developing inspection SOPs and audit processes.
Aufgaben
- Lead and supervise a team of field inspectors and auditors.
- Conduct inspections of couriers for compliance with standards.
- Develop and maintain inspection checklists and KPIs.
Kenntnisse
Job Title: Quality Inspection Lead
Location: Riyadh, Saudi Arabia
Company: Holouly IT/Tech software solutions
Industry: Software / Technology (Logistics & Operations)
We’re seeking a proactive and detail-oriented Quality Inspection Lead to oversee, manage, and improve the quality of courier services in the field. You will lead a team of field inspectors conducting on-ground audits and inspections, ensuring couriers comply with quality, safety, and hygiene standards in line with company policy and local regulations.
- Lead, supervise, and coordinate a team of field inspectors and auditors.
- Conduct inspections of couriers, assessing uniform appearance, hygiene, ID badges, and the condition of vehicles/delivery equipment.
- Audit service quality including timeliness, communication, handling, customer interaction, and safety.
- Monitor courier performance via ride-alongs, live supervision, incident reports, and customer feedback.
- Ensure compliance with appearance, hygiene, and delivery equipment cleanliness standards.
- Develop and maintain inspection checklists, SOPs, KPIs, and quality audit tools.
- Collaborate with training and acquisition teams to define and implement corrective and preventive actions.
- Organize and oversee periodic retraining or coaching sessions for couriers.
- Perform regular audits and unannounced spot checks.
- Ensure adherence to Saudi regulations related to courier safety, hygiene, and food handling.
- Maintain detailed documentation including inspection reports, incident logs, and quality improvement plans.
- 3–5 years of relevant experience in quality inspection within 3PL, logistics, or courier operations.
- Familiarity with courier service standards for appearance, hygiene, and safety.
- Proven experience in developing inspection SOPs, checklists, and audit processes.
- Knowledge of applicable Saudi regulations regarding courier operations, food safety, and hygiene compliance.
- Strong leadership and team management skills.
- Excellent organizational and documentation skills.
- Attention to detail and ability to identify areas for operational improvement.
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